Terms of Service

Who we are and what this covers

Quillreach is a company based in Wyoming, United States, and operates this service. In these terms, “we” and “us” mean Quillreach, and “you” means the person or company using the service.

These terms cover quillreach.com and the Quillreach application. By creating an account or using the product you agree to them. If you are agreeing on behalf of a company, you confirm you are allowed to bind that company. If you do not agree, do not use the service.

Two other pages form part of this agreement: our Privacy Policy, which explains what we do with data, and our Refund Policy, which explains what happens to your money when you leave.

What Quillreach does

Quillreach helps you run multi-step LinkedIn outreach: you build a sequence, choose an audience, and the product carries out the steps you configured from the LinkedIn accounts you connect. It also gives you a unified inbox for the replies those campaigns produce.

We connect to LinkedIn through an approved third-party integration that maintains an isolated login session for each account you connect. There is no browser extension and no shared cloud proxy.

We are not affiliated with, endorsed by, or sponsored by LinkedIn. LinkedIn is not a party to this agreement, and nothing here creates any obligation on their part.

Your account and your workspace

Eligibility

You must be at least 16 years old and able to enter a binding contract. Quillreach is a business tool and is not intended for personal or household use.

Accurate details

Keep your account and billing details accurate and current. We rely on your email address to reach you about your account, security events, and changes to these terms.

Security

You are responsible for what happens under your account, including anything done by people you invite. Keep your credentials private and tell us promptly if you think someone has gained access.

Members you invite

You can invite others into your workspace and set what they can see and do. You are responsible for their use of the product, and for removing access when someone leaves.

Your LinkedIn accounts are your responsibility

This is the most important section in this document, so we will be plain about it.

LinkedIn sets its own rules for how its platform may be used, and those rules are between you and LinkedIn. When you connect an account, you are directing us to carry out actions from it on your behalf. You confirm you are entitled to use that account and to authorise those actions.

We build meaningful protections into the product: daily sending limits, warm-up ramps, randomised human pacing, and automatic pausing when an account looks unhealthy. Those measures reduce risk. They cannot eliminate it. LinkedIn can restrict, suspend, or permanently close an account for reasons outside our control and without telling either of us why.

You accept that risk. We are not liable for any restriction, suspension, loss of connections, loss of message history, or closure of any LinkedIn account, however it comes about. If keeping a particular account is critical to you, do not automate it.

Acceptable use

Quillreach exists for genuine professional outreach. The following are not allowed, whether done by you or by anyone in your workspace.

Spam and bulk nuisance messaging

Sending untargeted bulk messages, messaging people who have asked you to stop, or using the product in a way that would reasonably be described as spam.

Deception

Impersonating another person or organisation, using a false identity, misrepresenting who you are or who you work for, or promoting scams, fake goods, or fraudulent investment schemes.

Harassment and hateful content

Threats, harassment, hate speech, or content that degrades people on the basis of who they are.

Multi-level marketing and pyramid schemes

Recruiting for MLM structures, pyramid schemes, or chain-referral programmes.

Adult and illegal content

Adult material, and anything unlawful in the places where you or your recipients are located.

Circumventing our safety controls

Attempting to bypass daily limits, pacing, warm-up ramps, or account-health pauses, or otherwise driving volume the product deliberately restricts.

Abusing the platform itself

Reverse engineering the service, reselling access without our written agreement, probing our infrastructure, interfering with other customers, or using automated means to extract data from the product beyond the features we provide.

Sharing seats

Seats are per connected LinkedIn account. Rotating many accounts through one seat to avoid paying for them is a breach of these terms.

Your content and your data

You own your content. That includes your message templates, your campaigns, your lead lists, your notes, and the contact and conversation data we sync from the LinkedIn accounts you connect. We claim no ownership over any of it.

You grant us a limited licence to host, copy, transmit, and display that content, purely so we can operate the service for you. That licence exists to run the product and ends when the content is deleted.

You are responsible for having a lawful basis to contact the people you contact, and for handling their requests about their own data. Where we process that data on your behalf we act as your processor, as set out in the Privacy Policy. We will help you respond to any such request.

We do not sell your data, and we do not use the contents of your messages to train AI models.

Our intellectual property

We own the service: the software, the interface, the design, the documentation, and the Quillreach name and marks. Nothing in these terms transfers any of that to you. You get a non-exclusive, non-transferable right to use the product while your subscription is active and you are complying with these terms.

If you send us feedback or suggestions, we may use them freely to improve the product, without obligation or payment to you. You keep any rights you already had in the underlying idea.

Seats, pricing, and billing

What a seat is

A seat allows one connected LinkedIn account. Your subscription covers a number of seats, and you can change that number as your needs change.

Price

Seats are $59 per seat per month. From 20 seats onward, additional seats are charged at the $39 volume rate on a graduated basis, so you pay the standard rate on your first 19 seats and the volume rate on the rest. Annual billing is charged yearly and gives you two months free.

Adding seats

Adding a seat takes effect immediately and is prorated to your next billing date, so you pay only for the remainder of the current period.

Removing seats

Removing a seat takes effect immediately rather than waiting for the period to end. What happens to the money you had already paid for it is set out in our Refund Policy.

Renewal

Subscriptions renew automatically at the end of each billing period, monthly or annual, at the then-current price for your seat count, until you cancel. You can cancel at any time from your dashboard.

Payment

Payments are handled by our payment provider. Card details are entered directly with them and are never sent to or stored on our servers. You authorise us to charge your payment method for all amounts due.

Failed payments

If a payment fails we will retry and let you know. A bounced card is not a cancellation, and we will not close your account over one. If payment remains outstanding we may suspend sending until it is resolved.

Taxes

Prices exclude taxes unless stated otherwise. You are responsible for any sales, use, VAT, or similar taxes, other than taxes on our income.

Price changes

We may change our prices. If we do, we will give you at least 30 days' notice by email before the change applies to your subscription, and you can cancel before it takes effect.

Free trial

New accounts start with a 14-day free trial. No credit card is required to begin, and the trial gives you the real product rather than a reduced version of it. Two days before it ends we prompt you in the app to add a card.

Nothing is charged automatically when a trial ends. If no card has been added by day 14, outbound sending stops. Your campaigns, leads, and inbox are kept, so you can add a card later and carry on.

One thing does not simply wait for you: a connected LinkedIn account occupies a paid seat whether or not you are sending, so once your trial or subscription lapses we email you and then release that connection. Your data is untouched, but when you come back you reconnect the account rather than finding it already attached.

Trials are for evaluation, one per customer, and we may end a trial early if it is being used to avoid paying for the service.

Cancellation

You can cancel at any time from your dashboard. There is no retention call, no cancellation fee, and no notice period.

Your account stays fully active until the end of the billing period you have already paid for, so cancelling never cuts you off mid-period. Cancelling an annual subscription stops the next renewal and leaves the current year running to its end.

Refunds are governed by our Refund Policy, which forms part of this agreement and is the single place our refund position is stated. What happens to your campaigns, leads, and inbox after you cancel is set out below.

What happens to your data when you leave

When your subscription ends, outbound sending stops. We keep your campaigns, leads, and inbox rather than deleting them on a timer, so if you come back and add a card they are still there. The connected LinkedIn account is the exception: it occupies a paid seat, so we email you and then release it, and you reconnect it on your return.

You can ask us to delete your account and its data at any time, and we will action it. Deleting your account also releases the LinkedIn connections attached to it, so export anything you want to keep first. Some records are kept longer where the law requires it, such as invoices for tax purposes, and backups age out on their own cycle.

Availability, changes, and beta features

We work to keep Quillreach available and reliable, but we do not promise any particular level of uptime and we do not offer service credits. Maintenance, third-party outages, and LinkedIn-side changes can all interrupt the service.

We improve the product continuously, which means features change. If we remove or materially reduce a feature you rely on, we will give you reasonable notice by email.

Some features are released as beta or preview. Those are provided as-is, may change or disappear, and are excluded from any commitment in these terms. Use them with that in mind.

Suspension and termination

You can stop using Quillreach and close your account at any time.

We may suspend or terminate your account if you materially breach these terms, if your use puts other customers or our infrastructure at risk, if payment remains unresolved, or if we are required to by law. Where the circumstances allow it we will warn you first and give you a chance to put things right. Where the risk is serious or immediate, we may act first and explain afterwards.

On termination, your right to use the service ends. The sections that by their nature should survive, including your content ownership, our intellectual property, disclaimers, liability limits, indemnification, and governing law, continue to apply.

Disclaimers

The service is provided as-is and as-available. To the fullest extent permitted by law, we disclaim all warranties, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the service will be uninterrupted or error-free, that it will produce any particular business result, or that your outreach will generate replies, meetings, or revenue. We do not warrant that using the product will keep any LinkedIn account in good standing.

Nothing in this section limits rights you have under mandatory consumer-protection law where you live.

Limitation of liability

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, lost business, lost goodwill, or lost data, even if advised that such damages were possible.

Our total liability for all claims arising out of or relating to these terms or the service is limited to the greater of one hundred US dollars, or the fees you paid us in the 12 months immediately before the event giving rise to the claim.

For the avoidance of doubt, this limit covers claims connected to the restriction, suspension, or closure of a LinkedIn account, and claims connected to any interruption of the service.

These limits apply regardless of the legal theory the claim is brought under, and they do not apply to liability that cannot be limited by law.

Indemnification

You will defend and indemnify us against third-party claims, damages, and reasonable costs arising from your use of the service in breach of these terms, your content, your outreach and the messages you send, or your use of any LinkedIn account you connect.

We will tell you promptly about any such claim, give you control of the defence, and cooperate reasonably with you. You will not settle a claim in a way that imposes an obligation or admission on us without our written agreement.

Governing law and disputes

These terms are governed by the laws of the State of Wyoming, United States, without regard to its conflict-of-laws rules.

Any dispute arising out of or relating to these terms or the service will be resolved by binding arbitration administered under the rules of a recognised arbitration body, seated in Cheyenne, Wyoming, before a single arbitrator, in English. Judgment on the award may be entered in any court of competent jurisdiction.

Claims must be brought individually. Neither party may bring a claim as a class, collective, or representative action, and the arbitrator may not consolidate claims without both parties' agreement.

Either party may still seek injunctive relief in a court of competent jurisdiction to protect its intellectual property or confidential information. Where mandatory local law gives you the right to bring proceedings in your own country's courts, this section does not take that right away.

General

Entire agreement

These terms, the Privacy Policy, and the Refund Policy are the whole agreement between us about the service, and replace any earlier understanding on the same subject.

Severability

If any part of these terms is found unenforceable, the rest stays in force and the unenforceable part is narrowed to the minimum extent needed.

No waiver

If we do not enforce a right straight away, that is not a waiver of it, and we can still enforce it later.

Assignment

You may not assign these terms without our written agreement. We may assign them to a successor in connection with a merger, acquisition, or sale of assets, on notice to you.

No partnership

These terms do not create a partnership, joint venture, employment, or agency relationship between us.

Force majeure

Neither party is liable for delay or failure caused by events beyond its reasonable control, including outages at providers we depend on and changes made by LinkedIn.

Changes to these terms

We may update these terms as the product and the law change. If a change is material, we will update the date at the top of this page and tell account holders by email at least 30 days before it takes effect.

If you keep using Quillreach after a change takes effect, the updated terms apply to you. If you do not accept a change, cancel before it takes effect and the previous terms govern the rest of your paid period.

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